Frequently Asked Questions

When are lease payments due?

All lease payments are due on or before the first of every month. We offer a 4 day grace period. Any payment received after the 5th of the month are late and will incur a late fee charge. We offer automatic payment and strongly encourage our customers to set this up to avoid late fees.

Do you prorate in and out?

Yes. You won’t have to pay for any days in the month that you’re not storing with us. For example, if you sign your lease on the 10th of the month, your first months payment is only for the 10th through the end of the month.

How often do you increase rates?

We want our customers to have security in the rate they sign up with so we only look at rate increases annually from the customers anniversary date.

How can I pay?

You can pay online, at our kiosk onsite or with auto-pay. We strongly suggest using the ACH Autopay method. It safely and automatically transfers your payment directly to us for an always on time payment for your checking account on the first of every month.  We also accept credit and debit cards and they can be set up with auto-pay as well.

Do you require a contract?

Yes. The minimum contract length for a lease is one month.

What is required to execute a contract?

A valid state driver’s license, current vehicle registration and current insurance on the vehicle you are storing.

Does each customer have their own unique access code?

Yes. Each customer has their own unique access code that must be used to enter the facility. In addition, we offer a mobile app. that can be used on any smart device that allows you to access the facility without having to use the gate entry keypad.

Do you provide a lock for my unit?

No. Tenants provide their own locks. We recommend our tenants purchase a disc lock or a lock that is specifically recommend for storage units.

Can I sublease the space when I am not using it?

No. The contract is exclusive between 5 Star Boat & RV Storage and the tenant on the contract.

Can I leave another vehicle in my storage space when I go out on trips?

Yes.  However, any vehicle left in your space must be on the contract.